Sprint… FYI

I always loved Sprint but switched to AT&T in order to get the iPhone. I have been less than impressed with the iPhone and had decided to switch back to Sprint. I phoned Sprint and got my account set up and all ready to switch back only to fail the identity theft screening question. Apparently I am not who I say I am….

I find it more than a little hard to accept that while I have excellent credit Sprint would decline me because I don’t know the year of a Subaru I owned 10 years ago. I mean I don’t even know the year of my current Saturn.

And while I know my father is in his 70’s  I am not sure of his exact age and two of the multiple choice options had 70’s so I may have guessed wrong.

And then when asked which of the 4 streets I lived on my answer was none of the above and the woman asked several times… my answer still being none of the above which tells me Sprint has some bad information since I know I am who I say I am.

Sprint needs to find a better way of screening people against identity theft if they think I am not me… Sprint failed the test, not me. But I am told they can try again in 60 days.

Oh and you can bet I am posting this everywhere… Twitter, Facebook, blog…everywhere!

Last I checked,
Mary Murphy

By bluedawg Design Posted in Rants

3 comments on “Sprint… FYI

  1. Update: Apparently if you call back you can get escalated and receive another set of questions without waiting the required 60 days. Would have helped if they told me this before I had time to stew in anger and post my frustration all over the web 🙂

  2. Wow Mary, that really sucks. I hate that stuff. Especially when you can’t speak to a live person. It’s very frustrating. Why didn’t you like the iphone?

  3. Hi Ian, I couldn’t accept that nonsense so I phoned back and spoke with a supervisor or some such and he was very apologetic and gave me new questions which I answered because they were quite easy. So now I have a shiny new Sprint acct. and a new BB on the way 🙂

    As for the iPhone – I found it to be poorly designed – I know, how arrogant right? but when I would speak on it the controls kept popping up so holding the phone against my face would press the mute button and people couldn’t hear me… and I like raised keys to press… the keypad is tactile it shouldn’t be flat… says I 🙂 I like getting instant Email notification, it’s good for business. And finally, I found paying over 100 a month for phone is too much.

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